ITIL框架的所有者AXELOS已經(jīng)通過(guò)此ITIL4更新流程改變了他的傳統(tǒng)方法。為了比以往任何時(shí)候都更加重要,全球行業(yè)專家和用戶社區(qū)參與了此更新的開(kāi)發(fā)。僅研究階段就花了一年多的時(shí)間。成千上萬(wàn)的ITIL從業(yè)者提供了他們的意見(jiàn)。用戶社區(qū)和受尊敬的專家共同努力的結(jié)果是一個(gè)平衡,最新和深入的框架。
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